Our Customer-Friendly Return Policy
At Nature Treasures By Khans, we believe in the quality of our organic products and want you to be completely satisfied with your purchase. We are committed to ensuring a smooth and hassle-free shopping experience for you. Here’s our return policy:
1. 15-Day Return Policy
You have up to 15 days from the date of delivery to return your purchase. If for any reason you are not fully satisfied with the product, you can request a return within this time frame.
2. 100% Product Price Refund
We offer a 100% refund on the product price if you are not satisfied with the quality or condition of the product. This policy is a testament to our confidence in the high standards of our organic offerings.
3. Satisfaction Guarantee
If for any reason you are unsatisfied with your purchase, please contact us within 15 days to initiate a full refund. We are committed to ensuring that your experience with Nature Treasures By Khans is nothing short of excellent.
4. Return Shipping Charges
- Shipping Costs: If the product is returned for any reason (excluding damaged or defective items), the customer is responsible for the return shipping costs.
- Damaged or Defective Products: If you receive a damaged or defective product, we will cover the return shipping charges and offer you a full refund or replacement.
5. How to Request a Return
To initiate a return, please follow these simple steps:
- Contact Us: Reach out to our customer service team by emailing us at [your-email@example.com] or calling [your-phone-number].
- Provide Details: Include your order number, the product you wish to return, and a brief explanation of why you’re returning it.
- Return Process: Once your return is approved, we will guide you through the return process and share the details on how to ship the product back.
7. Refund Processing
Once your return is received and inspected:
- Refund Method: Refunds will be issued to the original payment method used for the purchase (credit card, PayPal, etc.).
- Processing Time: It may take up to 7–10 business days for the refund to appear in your account, depending on your payment method or bank.
8. Exchange Policy
We offer exchanges for products that are:
- Damaged or Defective: If your product is damaged or defective, we will gladly send a replacement at no extra cost.
- Incorrect Item: If we sent the wrong product, we will ship the correct item and arrange for the return of the incorrect product.